Thursday, 13 December 2007

Another Award for Air Asia

Air Asia .... Tiger ... Jetstar Asia

Historical Ontime Performance Ratings Jan 15, 2008 through Mar 15, 2008

Jaunting Jetstar Asia

Abysmal Air Asia

Trying Hard Tiger

Yes, you've seen that snappy little logo all over their ads and on the website. Naturally, they didn't mention that their low-cost Airline Award was only for Asia - and not the significant award - when you consider direct competitor Jetstar won the World's Best Low-Cost Airline in the same World Airline Awards. That's the same Jetstar that is flying a good many of the same routes that Air Asia fly across Asia. Jetstar also picked up the World's Best Low-Cost Airline Australia/Pacific. So, together across both awards Jetstar beat out AirBerlin, EasyJet, Virgin Blue, FreedomAir and a hundred or so others. You could safely include Airline of The Year - Air Asia somewhere down that list.

In the comparative examples above, Air Asia are flying
less than half the flights than Jetstar with its exemplary 99% record - and Jetstar manages a minuscule 4 cancellations and 3 excessively late flights. Is there something wrong with Air Asia's aircraft? Are they unable to find spare parts? Are their crew overworked and sleeping through their wake-up calls? Is their booking system malfunctioning? Wow - 67 canceled flights! And 112 flights that span from 'late' to 'excessively late'. Hello! What's this?

Yes, the second gong, the Airline of the Year from CAPA award - the
Centre for Asia Pacific Aviation ( is "a specialist information and data services group focused on the aviation industry in the Asia Pacific region". That is the award that is so proudly atop Tony's mantelpiece. Air Asia did win our Global Bunch of Clowns Award

Further Reading -

Refunds Ripoff.

Disabled Sponsor F1 & Football Team

Bend the truth. Whip the pilot.

Advertising - Malaysia!

Annabele Chong & Tony Fernandes

Fair fares? No.

Air Asia Passengers Stranded by Air Asia X


- The Star Online

Considering the latest figures released today, Air Asia has got a considerable amount of work to do before it can be taken seriously. What we have shown here amounts to an business that is is consistently economical with the truth and patently nowhere near international standards organisationally. Unless you think that many cancellations are acceptable from an airline that is arguably representative of Malaysia than Petronas.

“AirAsia is a strong brand and an airline that has managed to create a market for itself. It has gone beyond Malaysia’s borders and would continue to carry the Malaysian flag to more countries,” Tony Fernandes.

Other than this StarBiz 'news article' restating the history of Air Asia, and Tony's usual bluff and bluster - this extremely sycophantic article draws all sorts of bizarre comparisons between Coke and Air Asia; Singapore Airlines and Air Asia and tells us to expect the brand on billboards and watches. It is! How amazing to see such drivel, particularly as The Star Online was the newspaper that broke - albeit
very quietly - the news about Air Asia withholding refunds [here] that rightfully belong to its passengers - claiming it does not have the capability of crediting the customers' account. It's sad to see ad revenue take precedence over a follow up - because Air Asia is still holding onto a vast amount of money which isn't theirs. The Star were also made aware of the Boycott Malaysia campaign in the not too distant past. Still, it's good to hear that rags to riches story again.

Is Air Asia going to suggest that due to unforeseen circumstances they encountered sixty more instances of bad luck than Tiger and Jetstar? Or will they admit to aborting scheduled flights that didn't rake enough passengers, offloading them to fill later flights? If this is not a breach of contract, then it is certainly an ethical one. This is illegal.

Presuming Air Asia claims it is not treating customers like dirt, it raises more serious questions, not least of which is safety. Let's assume a flight gets aborted when it is significantly under half-full. By our estimations that amounts to roughly 4000+ people per month on average that paid for a flight, only to find it was aborted by Air Asia. Disappearing with each aircraft went whatever holiday plans, reunions, business meetings, connecting flights - and the occasional dying relative - that awaited each passenger at their destination.

So, just how well is Air Asia
carrying Malaysia's flag?


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