Fly Air Asia? Not Me. The Other AirAsia.Com Website

Wednesday, 10 October 2007

After my own shoddy treatment from the people Air Asia laughably call their 'Guest Support' team, I'm wondering if there's not a PR lesson to be learned here. For the record, I have made numerous attempts to reach an adequate settlement with Air Asia. That was a dismal failure. I have made several requests for an official reply from the airline's Marketing Director for this blog - to which I have received no response. This is how Continental Airlines in USA look out for their customers ...

http://www.boston.com/business/globe/articles/2007/06/10/airlines_look_for_trouble_on_blogs/

About Us -

We are the Causeway Co-Op. At our core, we are a group primarily made up of Singaporean, Malaysian, Thai and Australian students and university graduates practicing advertising, marketing, law, finance, HR and many other streams. We also have a significant subscriber base, many of whom contribute to our cause. This site is an unofficial Air Asia news portal. It is not approved by the company. We do not purport to be unbiased; we feel that the airline's practices are frequently unconscionable and that they do not act as responsible corporate citizens. We disseminate information and report the facts truthfully, most often using parody to illustrate our point. Effectively, this is a receptacle of current news and past deeds that we have made as sticky as possible. Air Asia would most likely prefer to see our material left as breadcrumbs scattered widely. This will not happen. We take into account the financial status of the airline's passengers and those groups that we deem to be disadvantaged by the way Air Asia conducts its affairs. We feel that it is our ethical and professional responsibility to act as an independent watchdog. We do not feel that legislation in place in Malaysia is nearly adequate. In fact, it is shameful. We acknowledge, however, that under current definitions the Air Asia company is operating on the periphery but within the bounds of the law. If this company was to have its HQ in other countries, we believe that it would face far stricter scrutiny. Accordingly, the question of legality is moot. Whether the practices are ethical is a matter of opinion. We exercise our democratic right to express our opinion collectively and also to engage Air Asia. The company was originally asked for comment, however, it waived that right. Notwithstanding their silence, we invite them to refute any arguments that we raise or comment at any time. If Air Asia feels that any point of fact is wholly or partly inaccurate, we will be pleased to examine their claim/s and amend our articles, or retract them immediately if necessary. We do not instruct our audience not to fly with this airline. BOYCOTT MALAYSIA! That's right, we encourage you to take your tourism dollar anywhere but Malaysia. Let Malaysia know and Air Asia will soon get the message! Alternative airlines are listed here - and it is left to each individual's decision as to where they choose to take their business. We do not receive any form of sponsorship from these. This site does rely on advertising to a degree - which is entirely random. While we do not compel our audience to donate to this site or pay any membership, we would thank them to support our sponsors. The Causeway Co-Op
'Fly Air Asia? Not Me.'